Support

Aspirico is committed to creating showcase examples of best practice with each of our clients when implementing our solutions. Our philosophy is to continuously build best practice into the service by encouraging feedback and suggestions from our users. We measure our client satisfaction based on the feedback from service users, supporters and management.

All providers have access to the support desk service which is included as part of the Aspirico service agreement. This offers you access to all improvements in terms of additional functional enhancements to the solutions being used. In addition providers can avail of email and telephone based hotline support for your system administration staff in supporting your use of Aspirico solutions.

Our support services include product troubleshooting and timely access to any patches, as well as access to upgrades, new releases, product documentation, video and other multimedia based product collateral and online support resources.

We operate an intelligent ticket tracking service to ensure prompt and personalized responses to all enquiries and requests for assistance.

Access to online support is restricted to existing customers and partners only. If you do not have a username and password, or have forgotten your password, then please contact us at CLOAKING

Our research and development team is constantly working to improve the Aspirico framework. As part of this process, we rely on our customers and partners to give us constructive feedback and suggestions for improvements.

We welcome your feedback on CLOAKING